Refund policy

Try before you pay

Every tool shows a free preview and gives a free small download, so you can check the result before spending credits.

A download that fails

Credits are deducted when you unlock a full-size download. If the file then cannot be produced or downloaded because of a fault on our side, the credits are returned. For a tool marked AI, a result that fails our checks is not charged.

A result that is not right

If a full-size result has a problem you could not see in the preview, email hello@tidykit.io within 7 days with the page you used and a short explanation. We review it and may restore the credits.

Unused credit packs

Ask within 14 days of purchase for a full refund of a completely unused pack. Purchased credits are valid for 12 months from the date of purchase. For a partly used pack, contact us and we will look at your case. Mandatory consumer rights still apply; this policy does not limit them.

Cash refunds go back to the original payment method through the payment partner that processed the order (shown on your receipt). Credits from a refunded purchase are removed. Timing depends on your bank.

Contact

Email hello@tidykit.io with your order number. Never send passwords, card details or API keys.